Privacy Policy

Introduction

Leveraging AI, LLC ("we," "us," or "our") operates AI-powered voice agents and chat solutions for businesses. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including web-based voice chat, phone-based voice agents, SMS messaging, and related tools.

Information We Collect

When you interact with our AI voice agents by phone or web, we may collect the following information:

• Name
• Phone number
• Address
• Service request details
• Email address (if provided)

This information is collected during the course of your conversation with our AI agents for the purpose of assisting you and notifying the business you contacted.

SMS / Text Messaging

• We may send transactional SMS messages including appointment booking links, confirmations, and requested information
• Text messages are only sent when you request them during a voice or chat interaction
• We collect phone numbers provided during conversations for the purpose of delivering these messages
• Message frequency: typically one message per interaction
• Message and data rates may apply
• Text STOP to opt out at any time
• Text HELP for assistance
• Phone numbers are not shared with third parties for marketing purposes

Voice Agent Data Collection

• Voice conversations are processed by Anthropic's Claude API for conversation logic
• Web voice responses are generated by OpenAI's text-to-speech API
• Phone calls are handled through Twilio
• Conversation data is used solely to assist you and notify the business you contacted
• We do not use your voice data to train AI models

How We Use Your Information

We use the information we collect to:

• Provide the services you requested
• Send transactional SMS messages you have requested
• Schedule appointments on your behalf
• Notify the business you contacted with your service request details
• Improve our services and user experience

Third-Party Services

We use the following third-party services to deliver our products:

• Anthropic (Claude) — AI conversation processing
• OpenAI — Text-to-speech voice generation
• Twilio — Phone calls and SMS delivery
• Vercel — Website hosting
• Calendly / Google Calendar — Appointment scheduling (linked, not integrated)
• Stripe — Payment processing (if applicable)

Each of these services has their own privacy policies governing how they handle data. We encourage you to review their respective privacy policies.

Data Sharing

We do not sell your personal information. We share your data only in the following circumstances:

• With the business you contacted, to fulfill your service request
• With the third-party service providers listed above, as necessary to operate our services
• When required by law or to comply with legal process

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS messages at any time by texting STOP

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.